Our goal is customer satisfaction. Having said that, there are things we can and things we cannot do. If bad things happen and you cannot make a workshop, we want to be fair to you. Give us notice and we can refund your tuition. On the other hand, if an emergency happens on the day of a workshop, we cannot replace you with another registrant on the “wait list” so we’ll have to transfer your tuition to future program. See details below.
PRIOR TO THE PROGRAM:
Your tuition may be refunded if you give us enough notice. Cancellations must be made in writing by fax (808-552-0220) or e-mail (info@jlcbrain.com) at least 14 days prior to the start date of the event you’ve registered for. This allows us to let in any other persons on a “wait list.” Your refund (less $50 administrative fee) will be issued. If cancellation is made within 14 days prior and up to the 1st day of the event your registration is transferable to another event within the same or next calendar year.
ON DAY ONE ITSELF, BY 12 NOON:
If you cancel on day one of the registered event, any paid monies are NOT refundable or transferable. This last minute time frame makes it impossible for us to replace your registration with another waiting attendee.
AT THE END OF DAY ONE:
As an attendee, you have the first full day to take the course and decide if it meets your needs. If you decide the program is NOT for you, you may dis-enroll for a full refund (less $50 administrative fee) if it is done in person by 5pm of the first day. If you attend any more of the program, you are telling us that you are “on board” and that you will be there for the full event. By the way most everyone has a fabulous learning experience!
